I had a fantastic time diving into CRM, AI, Data, and Trust while preparing for the AI Associate exam, especially after attending DX24 and discovering tools like the prompt builder and Copilot. AI is truly fascinating! I believe it’s something we should all get more familiar with as we prepare for the future. The cheatsheet below comes straight from my study notes. To ace the exam, make sure to also check out the official exam guidelines and complete all the relevant Salesforce Trailheads.
Exam Outline
AI Fundamentals (17%)
AI Capabilities in CRM (8%)
Ethical Considerations of AI (39%)
Data for AI (36%)
